Return & Cancellation Policy
What is your return policy?
We guarantee hassle-free, no-questions-asked returns. You simply need to initiate your return within 30 days of receiving your order. Please note that certain items are marked as non-returnable at the time of purchase, such as mystery boxes, limited edition releases, and clearance items. These exclusions are clearly stated on their product pages.
How do I initiate a return?
Just send us a quick message indicating your desire to return the item(s), and we'll provide you with the return address.
What if the item has been used?
All returned items must be in perfect resalable condition, as we don't resell opened products. If the returned item is deemed not to be in resalable condition (e.g., opened box, writing on packaging, opened diamond bags, pasted diamonds, etc.), we reserve the right to refuse a refund.
When will I receive my refund?
Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt.
Where will you refund my money?
Refunds will always be returned to your original method of payment, with no exceptions.
Who pays the shipping return fees?
Diamond Art Club does not provide prepaid return labels.
Are there restocking fees?
No.
Orders can typically be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated, and the cancellation window is extremely short. If your order is past its cancellation period, you must initiate a return.
Can I add items to an existing order?
Unfortunately, our system doesn't support order edits. To make changes, you must contact us to cancel the existing order if possible and then place a new order.
