Shipping Policy
Free Shipping
We’ve got your shipping covered! Enjoy free worldwide shipping on orders over $75 USD. For orders under $75, shipping fees will be calculated at checkout based on your location and selected service.
Shipping Methods
Here’s how we deliver your order:
- U.S. Orders: Depending on your location and order size, we’ll ship via UPS, FedEx, USPS, or OnTrac.
- International Orders: We use FedEx Express and DHL Express to ensure fast and secure delivery.
Need it quicker? Expedited shipping options are available for both domestic and international orders.
Processing Time
All orders ship from our Fort Worth, Texas distribution center, and we aim to ship in-stock items within 24 business hours (excluding weekends and holidays). In rare cases, processing may take up to 4 business days.
Pro Tip: If your order includes a pre-sale item (you’ll see this on the product and cart pages), the entire order will ship once everything is available. To avoid delays, we recommend placing separate orders for pre-sale and in-stock items if you want the in-stock items right away.
Delivery Times
- U.S. Orders (Including Alaska & Hawaii): 3 to 6 business days with standard shipping.
- International Orders: 7 to 14 business days, depending on the destination.
If you're in a hurry, DHL Express is available for faster international delivery.
Please note that these delivery times are estimates and may vary due to carrier delays or customs processing.
No P.O. Box or APO/FPO Shipping
We’re unable to ship to P.O. Box or APO/FPO addresses. If you're in a rural area and cannot receive mail at a physical address, please contact Customer Support for assistance.
Tracking Your Order
You can monitor your order status through:
- Shipment Notification E-mails
- Order Confirmation Page
- Your Account on our website or the DAC App.
If your tracking shows no movement for more than 5 business days, please reach out to Customer Service for assistance.
Lost or Stolen Packages
Carriers sometimes mark packages as "Delivered" when they’re still en route. In most cases, the package will arrive within 2 business days.
If your package hasn’t arrived after 2 days, and you’ve checked around your address, please contact Customer Service for help.
Please note: Diamond Art Club is not liable for packages marked as delivered or any theft after delivery. If you believe your package was mis-delivered, we recommend filing a claim directly with the carrier.
Duties & Customs
Most countries include duties, taxes, and fees at checkout, but some locations may require additional fees upon delivery (this will be noted during checkout).
Duties and taxes are included for all countries except:
- Argentina, Bolivia, Brazil, Faroe Islands, Guatemala, India, Kazakhstan, Peru, Serbia, South Africa, and Vietnam.
If you're in one of these countries, you'll need to pay duties and taxes when your order arrives. Unfortunately, we cannot offer refunds if a package is returned due to unpaid customs fees.
International Shipping Availability
We ship to most countries around the world, except:
- Iran, North Korea, Russia, Syria, Turkey, and Ukraine.
If your country isn’t available at checkout, we are currently not shipping to that location.
